SHOP WITH CONFIDENCE!

It is very important that you understand and read our policies carefully to avoid confusion when ordering. Our policies are in place to protect our customers and ensure the best customer service.

If you have any questions regarding the policies outlined on this website, please contact our customer service department at:

Best Cut Gems
P O Box 451
Gobles, MI
49055

Phone: 269.303.4414

E-mail: info@bestcutgems.com

PAYMENT

At Best Cut Gems we offer a secure site and easy payment with Mastercard, Visa, Discover and our BCG Layaway Plan.  You can also pay via Paypal even if you don't have a Paypal account.  You can pay with credit card or via your checking account through Paypal.   It is quick and easy!   If you have problems processing your order through our website, it is due to our tight security on credit cards.  In that event please use the PayPal option for your method of payment, as we are using them for our International Order Processing!

When paying for your order with a credit card, your billing address must match the address that is on your credit card.

All orders over $1000.00 USD must be made by direct bank wire transfer.  Email linda@bestcutgems for further instructions to do a wire transfer, very easy.

 Canadian Buyers are responsible for all Duties and Taxes!

SHIPPING

Please provide a complete address for delivery during business hours. Orders will be shipped within 2-3 business days, unless otherwise stated. If shipping is delayed for any reason, we will notify you as soon as possible.

We use insured Priority Mail International USPS or Fed Ex, for all Canadian orders. DVD's are sent First Class Mail.

To save you money on shipping charges, the larger jewelry items will be shipped in silk pouches instead of the larger, heavier, gift boxes.

All shipments will be made to credit card billing address only.

REFUND POLICY

Refunds for the cost of an item are made if the purchaser is dissatisfied and notifies Best Cut Gems within 2 (two) days, and returns the item within 5 (five) days of receipt of the item. Requests for refunds can be made by phone or e-mail. Best Cut Gems will issue a refund of merchandise credit upon receipt of the item(s) in an unaltered and undamaged state, less any shipping and handling charges.

NO REFUNDS ON SPECIAL ORDERS! 

Send merchandise via insured shipment.  This will protect you in case the package is damaged or lost in transit.

Send Returned Items To: BCG
                                     24970 37^th Street
                                     Gobles, MI  49055 

Please note that the customer is responsible for the cost of shipping items to Best Cut Gems and for return shipping charges.

TYPOGRAPHICAL ERRORS POLICY

Best Cut Gems is not responsible for typographical errors.

CUSTOMER PRIVACY POLICY

Best Cut Gems will not give, sell, or rent your personally identifiable information, including e-mail, personal data, and credit card information, to anyone.

For more information regarding privacy, please contact info@bestcutgems.com

SECURITY POLICY

In our effort to ensure a safe and secure online shopping experience, we wish to share information about our exhaustive user information protection and transaction security policies.

a) SSL Encryption:

At any instance when a customer enters personal data while shopping or checking out of our site, we process the information via secure software technology to guarantee the safest shopping environment. When the customer is ready to check out from our site after making a purchase, a Secure Socket Layer (SSL) connection is invoked to transfer all sensitive data in a safe and secure way. The SSL encrypts the information, including name, address, and credit card number, so that unauthorized individuals cannot observe, decode, or misuse it as it is transmitted over the Internet.