Domestic Shipping Rates

Standard Insured Shipping Costs:

    .00 -   $8.98     =  $2.95

 $8.99 - $19.98     =  $3.95

$19.99 -  $49.99   =  $7.95

$50.00 -  $99.99   =  $9.95

$100.00 - $199.99 = $11.95

$200.00 + Higher  = $15.95

SHOP WITH CONFIDENCE!

It is very important that you understand and read our policies carefully to avoid confusion when ordering. Our policies are in place to protect our customers and ensure the best customer service.

If you have any questions regarding the policies outlined on this website, please contact our customer service department at:

Best Cut Gems
P O Box 451
Gobles, MI
49055

Phone: 269.303.4414

E-mail: info@bestcutgems.com

PAYMENT

At Best Cut Gems we offer a secure site and easy payment with Mastercard, Visa, American Express, Discover and our BCG Layaway Plan.  You can also pay via Paypal even if you don't have a Paypal account. You can pay with credit card or via your checking account through Paypal.  It is quick and easy!

Please note all transactions over $4,000.00 must be paid by direct bank wire transfer. Email us for further instructions on how to do this, very simple.

SHIPPING

Please provide a complete address for delivery during business hours. Orders will be shipped within 2-3 business days, unless otherwise stated. If shipping is delayed for any reason, we will notify you as soon as possible.

We use insured USPS Priority Mail and UPS shipping.  No express deliveries on Saturday or Sunday. DVD's are sent First Class Mail.

Billing address must match address that is on file with your credit card company. 

All shipments will be made to credit card billing address only. 

NO EXCEPTIONS! 

REFUND POLICY

There will be a 10% restocking fee for all returned or cancelled orders.  This is to cover the cost of the Credit Card and  Paypal fees that I still have to pay because of the transaction.  I only have had one cancelled order that a gentleman made on an engagement ring that I refunded to him minus the shipping cost. (The engagement had been called off, it was a pitiful story)  The next month I received my bank statement and was hit $43.00 for that transaction fee, even though I refunded the money.

Refunds for the cost of an item are made if the purchaser is dissatisfied and notifies Best Cut Gems within 2 (two) days and returns the item within 5 (five) days of receipt of the item. No Exceptions!  Requests for refunds must be made by phone or e-mail.  Best Cut Gems will issue a refund upon receipt of the item(s) if the item is in an unaltered and undamaged state, less any shipping and handling charges. Shipping and Handling costs are not refundable.

Please note: Any returned items sent to me after the 5 (five) day return period, you will be issued a merchandise credit. This means you will have a credit of the amount the returned item was (example, $25.00 gemstone = $25.00 merchandise credit) and you may use it towards another gemstone or any jewelry item, any merchandise that I have listed on my Best Cut Gems website.

Send merchandise via insured shipment.  This will protect you in case the package is damaged or lost in transit.

Send Returned Items To:  BCG
                                         24970 37^th Street
                                         Gobles, MI  49055 

Please note that the customer is responsible for the cost of shipping items to Best Cut Gems and for return shipping charges.

THERE ARE NO REFUNDS ON SPECIAL ORDERS!

TYPOGRAPHICAL ERRORS POLICY

Best Cut Gems is not responsible for typographical errors.

CUSTOMER PRIVACY POLICY

Best Cut Gems will not give, sell, or rent your personally identifiable information, including e-mail, personal data, and credit card information, to anyone.

For more information regarding privacy, please contact info@bestcutgems.com

SECURITY POLICY

In our effort to ensure a safe and secure online shopping experience, we wish to share information about our exhaustive user information protection and transaction security policies.

a) SSL Encryption:

At any instance when a customer enters personal data while shopping or checking out of our site, we process the information via secure software technology to guarantee the safest shopping environment. When the customer is ready to check out from our site after making a purchase, a Secure Socket Layer (SSL) connection is invoked to transfer all sensitive data in a safe and secure way. The SSL encrypts the information, including name, address, and credit card number, so that unauthorized individuals cannot observe, decode, or misuse it as it is transmitted over the Internet.