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SHOP WITH CONFIDENCE!
It is very important that you understand and read our policies carefully to avoid confusion when ordering. Our policies are in place to protect our customers and ensure the best customer service.
If you have any questions regarding the policies outlined on this website, please contact our customer service department at:
Best Cut Gems
P O Box 451
Gobles, MI
49055
Phone: 269.303.4414
E-mail: info@bestcutgems.com
PAYMENT
At Best Cut Gems we offer a secure site and easy payment with Mastercard, Visa, Discover and our BCG Layaway Plan. You can also pay via Paypal even if you don't have a Paypal account. You can pay with credit card or via your checking account through Paypal. It is quick and easy! International Customers will have to use PayPal for payment processing!
Please note all transactions over $4,000.00 must be paid by a cashiers check sent to our Michigan address above.
Canadian buyers are responsible for all Duties And Taxes!
Personal Checks
Yes, we do accept personal checks! Email me linda@bestcutgems.com with what you would like to order and I will hold the item(s) for you, until payment arrives and your check has cleared the bank.
Make checks Payable to: Linda McMurray
Please send your order, and payment to:
Best Cut Gems
24970 37th Street
Gobles, MI 49055
SHIPPING
Please provide a complete address for delivery during business hours. Orders will be shipped within 2-5 working days, unless otherwise stated. If shipping is delayed for any reason, we will notify you as soon as possible.
We use insured USPS AND UPS GROUND shipping for U.S. orders and Registered USPS and FedEx ground for all Canadian orders. No express deliveries on Saturday or Sunday.
Canadian and UK Buyers are responsible for all Duties And Taxes!
Billing address must match address that is on file with credit card company. All shipments will be made to credit card billing address only.
Currently the only international shipping that we do is to Canada and the UK.
REFUND POLICY
Refunds for the cost of an item are made if the purchaser is dissatisfied and notifies Best Cut Gems within 2 (two) days and returns the item within 5 (five) days of receipt of the item. No exceptions! Requests for refunds must be made by phone or e-mail. Best Cut Gems will issue a refund upon receipt of the item(s) if the item is in an unaltered and undamaged state, less any shipping and handling charges. Shipping and Handling costs are not refundable.
Please note: Any returned items sent to me after the 5 (five) day return period, you will be issued a merchandise credit. This means you will have a credit of the amount the returned item was (example, $25.00 gemstone = $25.00 merchandise credit) and you may use it towards another gemstone or any jewelry item, any merchandise that I have listed on my Best Cut Gems website.
Send merchandise via insured shipment. This will protect you in case the package is damaged or lost in transit.
Send Returned Items To: BCG
24970 37th Street
Gobles, MI 49055
Please note that the customer is responsible for the cost of shipping items to Best Cut Gems and for return shipping charges.
Please Note: There are no refunds on special orders!
TYPOGRAPHICAL ERRORS POLICY
Best Cut Gems is not responsible for typographical errors.
CUSTOMER PRIVACY POLICY
Best Cut Gems will not give, sell, or rent your personally identifiable information, including e-mail, personal data, and credit card information, to anyone.
For more information regarding privacy, please contact info@bestcutgems.com
SECURITY POLICY
In our effort to ensure a safe and secure online shopping experience, we wish to share information about our exhaustive user information protection and transaction security policies.
a) SSL Encryption:
At any instance when a customer enters personal data while shopping or checking out of our site, we process the information via secure software technology to guarantee the safest shopping environment. When the customer is ready to check out from our site after making a purchase, a Secure Socket Layer (SSL) connection is invoked to transfer all sensitive data in a safe and secure way. The SSL encrypts the information, including name, address, and credit card number, so that unauthorized individuals cannot observe, decode, or misuse it as it is transmitted over the Internet.
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