Free Gift with Your order!

Free Gift!

 "FREE    GIFT"
Included with Gem &  Jewelry Orders

Customer Testimonials

"Thank you for your prompt attention to
my order for a very smooth and
pleasant transaction. The gems are as
shown on your site and have very
nice color and sparkle. Also thank you
so much for the lovely gift surprise!
 I look forward to doing business with you again."

S. C - Texas
See more Testimonials

Gem Tools!

Chrome Triplet 10X Loupe #38Chrome Triplet 10X Loupe #38
Diamond TweezersDiamond Tweezers
U.S. Shipping Rates

Best Cut Gems' U.S. including Puerto Rico Shipping Rules, Policies and Shipping Rates are Found here!

US Policies

U. S. including Puerto Rico Shipping Rates
 
Standard Shipping
 
Shopping Cart Total:                          Shipping Fee:
 
$0.00      -         $.99           (1st Class Mail)         $2.95
 
$1.00      -       $8.98          (1st Class Mail)         $4.95
 
$8.99      -     $19.95          (1st Class Mail)          $6.95
 
$19.96    -     $49.99          (Priority Mail)            $9.95
 
$50.00    -     $99.99           (Priority Mail)            $12.95
 
$100.00  -   $199.99            (Priority Mail)          $14.95
 
$200.00  -     and up            (Priority Mail)          $18.95
 
 Express Mail:                                                     $39.95
 
 UPS/FedEx:                                                         $49.95

SHOP WITH CONFIDENCE!

It is very important that you understand and read our policies carefully to avoid confusion when ordering. Our policies are in place to protect our customers and ensure the best customer service.

If you have any questions regarding the policies outlined on this website, please contact our customer service department at:

Best Cut Gems
P. O. Box 640279
Beverly Hills, FL  34464-0279

Phone: 269.303.4414

E-mail: info@bestcutgems.com

PAYMENT

At Best Cut Gems we offer a secure site and easy payment with Mastercard, Visa, American Express, Discover and our BCG Layaway Plan.  You can also pay via Paypal even if you don't have a Paypal account. You can pay with credit card or via your checking account through Paypal.  It is quick and easy!

Please note all transactions over $4,000.00 must be paid by direct bank wire transfer. Email us for further instructions on how to do this, very simple.

Personal Checks

Yes, we do accept personal checks!  Email me linda@bestcutgems.com with
what you would like to order and I will hold the item(s) for you, until payment arrives and your check has cleared the bank.  

Make checks Payable to: Linda McMurray

Please send your payment to:
  
Linda McMurray

5231 W. Chippewa Drive
Beverly Hills, FL  34465

SHIPPING

Please provide a complete address for delivery during business hours. Orders will be shipped within 2-3 business days, unless otherwise stated. If shipping is delayed for any reason, we will notify you as soon as possible.

We use insured USPS Priority Mail and UPS shipping.  No express deliveries on Saturday or Sunday. DVD's are sent First Class Mail.

Billing address must match address that is on file with your credit card company. 

All shipments will be made to credit card billing address only. 

NO EXCEPTIONS! 

REFUND POLICY

There will be a 15% restocking/consultation fee for all returned or cancelled orders.  This is to cover the cost of the Credit Card and Paypal fees that I still have to pay because of the transaction.  I only have had one cancelled order that a gentleman made on an engagement ring that I refunded to him minus the shipping cost. (The engagement had been called off, it was a pitiful story)  The next month I received my bank statement and was hit $43.00 for that transaction fee, even though I refunded the money.

BCG Layaways Refunds will only be issued a merchandise credit, no exceptions. 

Refunds for the cost of an item are made if the purchaser is dissatisfied and notifies Best Cut Gems within 2 (two) days and returns the item within 5 (five) days of receipt of the item. No Exceptions!  Requests for refunds must be made by phone or e-mail.  Best Cut Gems will issue a refund upon receipt of the item(s) if the item is in an unaltered and undamaged state, less any shipping and handling charges. Shipping and Handling costs are not refundable.

Please note: Any returned items sent to me after the 5 (five) day return period, you will be issued a merchandise credit. This means you will have a credit of the amount the returned item was (example, $25.00 gemstone = $25.00 merchandise credit) and you may use it towards another gemstone or any jewelry item, any merchandise that I have listed on my Best Cut Gems website.

Send merchandise via insured shipment.  This will protect you in case the package is damaged or lost in transit.

Send Returned Items To:  BCG
                                         5231 W. Chippewa Drive

                                         Beverly Hills, FL   34465 


Please note that the customer is responsible for the cost of shipping items to Best Cut Gems and for return shipping charges.

THERE ARE NO REFUNDS ON

SPECIAL ORDERS!

TYPOGRAPHICAL ERRORS POLICY

Best Cut Gems is not responsible for typographical errors.

CUSTOMER PRIVACY POLICY

Best Cut Gems will not give, sell, or rent your personally identifiable information, including e-mail, personal data, and credit card information, to anyone.

For more information regarding privacy, please contact info@bestcutgems.com

SECURITY POLICY

In our effort to ensure a safe and secure online shopping experience, we wish to share information about our exhaustive user information protection and transaction security policies.

a) SSL Encryption:

At any instance when a customer enters personal data while shopping or checking out of our site, we process the information via secure software technology to guarantee the safest shopping environment. When the customer is ready to check out from our site after making a purchase, a Secure Socket Layer (SSL) connection is invoked to transfer all sensitive data in a safe and secure way. The SSL encrypts the information, including name, address, and credit card number, so that unauthorized individuals cannot observe, decode, or misuse it as it is transmitted over the Internet.


Best Cut Gems, LLC, P. O. Box 640279, Beverly Hills, FL 34464  (269) 303-4414
 © Copyright 2007 all rights reserved
www.BestCutGems.com   Your Source for Unique Gemstones
Linda@bestcutgems.com
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